#Aptive pest control manuals#
“Most of our time has been spent hiring new technicians and customer service staff, training everybody and recreating all of our training manuals and training videos.” “We were able to retain the same executive team, the same marketing arm and sales force, and one key operator for each location,” Royce said. Aptive is a great example of a company that effectively uses door-to-door sales to rapidly build customer volume in Aptive’s case, many of these sales professionals are college students comfortable with cold calling. As with other deals Royce made with the Memphis, Tenn.-based firm, he retained his core leadership and his sales force. How did Aptive grow so fast, so quickly? Part of the answer is found with the sale of Alterra to Terminix.
The name Aptive comes from combining words in the phrase “proactive approach” - which is what Aptive strives to provide as part of what Royce calls “the smarter approach to pest control.” In just one year’s time, the Provo, Utah-based firm opened 29 offices, generating more than $37 million in revenues to rank #21 on the 2017 PCT Top 100 list. Just one month later, in December 2015, Royce launched Aptive Environmental. Three times he’s launched and flipped pest control businesses, the most recent being Alterra, a $75 million operation he sold to Terminix in November 2015. As a classic entrepreneur, Aptive Environmental Founder and Chairman David Royce thrives on the challenges and opportunities inherent with a start-up business.
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